All balances must be paid 48 hours before the scheduled delivery date
Sales orders with a balance within 48 hours of the delivery date will be subject to rescheduling
A financing fee of 5% will be charged when financing items are discounted more than 30%
A $250 fee will be charged for any bounced check payments
A $500 administrative fee will be charged for each credit card payment chargeback
The Customer is liable for all legal and court fees associated with reclaiming any non-payment
A 5% fee will be charged every two weeks until balances are paid for any unpaid delivered merchandise resulting from a chargeback or non-payment
A signed sales order and credit card authorization form are required for payments over $250.00
DEPOSITS & PRODUCT HOLDING
A 30% deposit must be made to reserve any merchandise (incoming or in stock)
A 50% deposit must be made to initiate production of a custom order item
Custom order deposits are non-refundable after 5 days of the payment date, not to exceed 50%
Italia Furniture will hold merchandise at no charge for up to 8 weeks, unless otherwise stated in your sales order document
After 8 weeks, a 5% storage fee will be charged every 2 weeks
The storage fee is 5% every two weeks of the merchandise subtotal before tax and delivery, unless otherwise noted on your sales order
If a customer cancels after 8 weeks, the aforementioned storage fee will be deducted from the deposit refund, not to exceed 30% of the merchandise total
Customer authorizes Italia Furniture to submit any custom order items upon signing this document.
RETURNS, CANCELLATIONS, & EXCHANGES
All items, excluding custom and final sale items/orders, may be returned for a full refund before delivery
Final sale items/sales orders may be canceled for a 10% restocking fee before delivery
All items in like new condition, excluding final sale items/sales orders and custom items, may be returned for store credit within 5 days of delivery
All items in like new condition, excluding final sale items/sales orders and custom items, may be returned to the original form of payment less a 25% restocking fee within 5 days of delivery
Final sale items cannot be returned nor exchanged after a customer receives and signs off on delivery
Custom order items can be canceled or modified within 5 days of purchase. After 5 days, cancellation and modifications cannot be guaranteed
Return items not picked up by Italia Furniture will be subject to inspection - returns will not be accepted if there are any signs of damage
Delivery fees are non-refundable after a delivery has been completed or attempted
DELIVERY
A $40 fee will be charged for canceling and/or rescheduling deliveries within 48 hours of the scheduled delivery date
The customer is not responsible for items that arrive damaged - if an item arrives damaged, Italia Furniture will work as quickly as possible to repair, replace, or process an immediate refund
Italia Furniture does not move any existing items in a delivery location
Italia Furniture does not hang anything to walls or alter any walls
Delivery fees are non-refundable after an attempt has been made
If a customer fails to show within 20 minutes of the delivery team arriving at a delivery site, the customer forfeits his/her delivery slot and will be charged a 'no show' fee of 50% of the original delivery fee or a minimum of $75
Italia Furniture is not responsible for any damages once a delivery note has been signed
Concealed damage must be reported within 3 days of delivery completion - Italia Furniture is not responsible for concealed damages outside of the 3 day window
Italia Furniture is not responsible for damages to the walls and/or floors of a delivery site that is not noted at the time of delivery
WARRANTY
Italia Furniture honors all manufacturer's warranties unless otherwise noted
For an additional amount, a comprehensive protection plan can be added to a sales order
Italia Furniture will not honor warranty claims in instances where missuse, improper handling, or customer damages are apparent and verified by a third party
OTHER
Tax exempt sales must provide current tax/business ID documentation as well as complete a tax exemption form
Taxes for out of country sales will only be returned after receiving a Bill of Lading
Leather and marble are natural products - variations within manufacturer's tolerance will not be designated as 'defective' and are not subject to additional claims, discounts, or return exceptions
Italia Furniture quotes the best estimated date of arrival for incoming and custom order items - in the event of a delay, the customer is not entitled to any additional discounts.